Frequently asked questions

1. How to Fundraise Online?

CAREMAKER makes it super simple to fundraise online for the things that matter to you most. From honeymoons to memorials and everything in between, it's easy to invite family & friends to donate to your important life events, projects & causes.

How to Fundraise: press the start fundraiser button, create your donation website, share your link with friends on facebook, twitter and email and collect donations.

2. What can I raise money for?

CAREMAKER allows you to raise money online for just about any idea, event, project or cause your family, friends & personal contacts might believe in. Need some inspiration? Check out our list of Fundraising Ideas.  

3. How do I accept donations online?

With CAREMAKER, it's all built-in! After signing-up you'll share your donation page link with friends, family & contacts. Your visitors complete their donation on your page using a debit or credit card. The entire process takes less than a minute.

4. How do I get my money?

Simply click the 'End' link inside of your CAREMAKER account to request your electronic bank transfer. Further information

5. Do my donors need an account?

Nope! Your donors simply visit your page link and complete their payments using a debit or credit card.

6. Will CAREMAKER charge me any fees?

CAREMAKER will automatically deduct a 12.5% service fee from each donation you receive. If you don't receive any donations, then you won't pay anything at all. Since our fee is deducted from each donation in real-time, you'll never need to worry about getting billed or owing us any money. Remember, CAREMAKER is the BEST fundraising solution available and all those extra donations you collect should more than make up for the fee.

7. What does the service fee pay for?

The service fee of 12.5% of the donated amount is paying for maintenance and further development of our fundraiser platform, marketing of the fundraisers, coordination of campaigns, and domain costs. At the same time, it is essential to us to be able to deliver a personal service of high quality to our users, and the service fee helps cover the costs associated with that.  

8. Why wouldn't I just use my own Facebook page?

A regular Facebook Page does not give donors an engaging destination that's engineered for results. That's where we come in. CAREMAKER is more than a payment form - it's an entire fundraising system that's always working to help you raise more money. Beyond beautiful donation pages and powerful sharing features, CAREMAKER gives you a complete online fundraising command center that you'll be sure to love.


9. Do I have to be a non-profit to use this?

No! Anyone can raise money online using CAREMAKER's customizable donation pages. Our users often raise money for themselves or for friends they want to help out. CAREMAKER was designed to allow everyday people to do wonderful things with the money they raise online. That said, many non-profits do use CAREMAKER because it's such a great way to raise money online. CAREMAKER users can also raise money for their favorite charity.

10. Are there limits to how much money I raise?

No way! CAREMAKER users can raise as much money as they want. Your page will continue to accept donations even after your goal is met. 

11. Can I raise money on Facebook & Twitter?

Of course! Connecting to Facebook & Twitter is part of what makes CAREMAKER work so well. The best part is that visitors to your donation page end up doing most of the sharing for you – helping you to attract more donors!

12. How do I know it's safe to donate to someone?

In terms of online security, all payments are securely processed using industry-standard Secure Socket Layer encryption, or SSL. As a rule of thumb, only donate to people you personally know and trust. When in doubt, don't donate and report any suspicious pages or activity to our team here.

13. What about taxes?

We're unable to provide specific tax advice since everyone's situation is different. While this is no means a guarantee, most donations on CAREMAKER are simply considered to be 'personal gifts' which are not taxed as income in most European countries. Again, every situation is different so please consult with a tax professional in your area.